Refund policy

Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must meet ALL of the following conditions:

• Completely unused and in the exact same condition as received

• All original packaging intact and undamaged

• All tags still attached

• Original receipt or proof of purchase included

⚠️ Returns that do not meet every condition above will be automatically denied — no exceptions.

To start a return, contact us at admin@blezzedkidz.co.za before sending anything back. Items returned without prior approval will not be accepted.

Courier Costs

🚚 Product not damaged / change of mind returns — The customer is fully responsible for arranging and covering all courier costs to return the item to us.

🚚 Damaged, defective or incorrect items — We will cover and arrange the return courier at no cost to you.

Damages & Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective or incorrect, contact us at admin@blezzedkidz.co.za straight away with photos so we can resolve it quickly.

Damaged or defective items must be reported within 24 hours of delivery with clear photos attached — claims made after 24 hours may not be accepted.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Sale items

• Gift cards

Exchanges

We do offer exchanges for a different product of equal value, provided the item meets all return conditions — unused, in original packaging, with all tags attached.

Please note:

• The customer is responsible for all courier costs to return the original item to us

• The customer is responsible for all courier costs to deliver the new item to them

• Once we receive and inspect the returned item, your exchange order will be processed within 2 business days

To request an exchange, contact us at admin@blezzedkidz.co.za before sending anything back.

Refunds

Once we receive and inspect your return we will notify you of the outcome within 2 business days. If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank.